Planning a holiday should be exciting, not a puzzle. But when you need to log into TUI Manage My Booking to check your details or add extras, a small glitch can quickly turn anticipation into frustration. TUI’s own help centre states that the Manage My Booking feature is available for all online bookings, yet many travellers find themselves locked out because of a simple mismatch in their surname or booking reference. This guide walks through exactly what you need—from logging in to grabbing your boarding pass when online check-in gives you the silent treatment.

4 related posts

TUI Manage My Booking availability: Available for all online bookings ·
Required login information: Booking reference and surname ·
Common actions: Pay balance, change flights, add extras, cancel ·
Online check-in opens: 14 days before (upgraded seats) or 48 hours before (standard)

Quick snapshot

1Confirmed facts
  • Manage My Booking requires booking reference and surname (TUI Holidays Ireland FAQ)
  • Online check-in opens at different times based on seat selection (TUI Help Centre)
  • Extras like baggage and seats can be added via Manage My Booking (TUI Manage My Booking)
  • Bookings made in a TUI store or by phone cannot use Manage My Booking (TUI FAQ)
2What’s unclear
  • Exact reasons the Manage My Booking button fails (often browser-specific) (TUI Help Centre)
  • Why confirmation emails occasionally land in spam (TUI Help Centre)
  • Check-in failures on codeshare partner flights (TUI Help Centre)
3Timeline signal
  • Online check-in opens 14 days before departure with seat upgrade (TUI Help Centre)
  • Online check-in opens 48 hours before for standard bookings (TUI Help Centre)
  • Mexico and Jamaica check-in opens 24 hours before (TUI Help Centre)
  • Check-in closes one hour before departure (TUI Help Centre)
4What’s next
  • Boarding passes available to print or download after check-in (TUI Help Centre)
  • Mobile boarding pass accepted at most airports (TUI Help Centre)
  • Boarding pass can be reprinted up to 6 hours before departure (TUI Help Centre)
  • Inbound flight must be checked in separately (TUI Help Centre)
Key facts at a glance
Item Value
Booking reference 6-digit alphanumeric on confirmation email
Check-in method Online via Manage My Booking or TUI app
Boarding pass delivery Print at home or mobile pass
Extras available Hold luggage, seat selection, transfers, insurance
Customer service contact TUI phone number on confirmation or website

The pattern: these five items cover the full lifecycle of a booking—from reference to boarding.

Why can’t I manage my booking on TUI?

What information do I need to log in?

Why is the Manage My Booking button not working?

  • You may not be eligible – only online bookings via TUI website or app qualify (TUI FAQ)
  • Bookings made in a TUI store or by phone cannot use the feature (TUI FAQ)
  • Flight-only bookings are not eligible (TUI FAQ)
  • If changes were made outside Manage My Booking, access may be lost (TUI FAQ)

How do I reset my TUI account password?

Manage My Booking uses your booking reference, not a password, so there is no standard reset. If you have a myTUI account, use the myTUI login page to reset your account password. For bookings accessed by reference, simply re-enter the correct details.

Bottom line: Most login failures stem from eligibility rules, not technical errors. If you booked through a travel agent or only a flight, Manage My Booking won’t work. Book directly via TUI’s website or app to unlock full access.

The implication: travellers who book directly through TUI avoid the most common access barriers entirely.

How do I check myTUI booking?

What can I see in Manage My Booking?

  • Your full itinerary: flights, hotel, transfers (TUI Manage My Booking)
  • Outstanding balance and payment due dates (TUI Manage My Booking)
  • Option to pay remaining balance online (myTUI account)

Can I change my flight or hotel online?

Yes – you can upgrade flights, change hotels, and cancel holidays directly through Manage My Booking. Changes may incur fees; check TUI’s change policy before confirming (TUI FAQ).

How do I add extras like baggage or seats?

  • Hold luggage, seat selection, transfers, and insurance can be added via Manage My Booking (TUI Manage My Booking)
  • Select the “Flight Extras” section after logging in (TUI Help Centre)
  • Payment is taken immediately for added extras (TUI Help Centre)
The trade-off

Adding extras online saves time at the airport, but fees can stack up. Compare the cost of adding baggage at booking vs. later in Manage My Booking – it’s often cheaper upfront.

The pattern: the portal offers full control, but TUI charges fees for last-minute changes—so plan ahead.

Where is myTUI confirmation email?

What do I do if I haven’t received the confirmation email?

  • Check your spam or junk folder – it may have been filtered (TUI Holidays Ireland FAQ)
  • Log into Manage My Booking using your booking reference and surname to view details and download documents (TUI Manage My Booking)
  • Contact TUI customer service if the email never arrives and you cannot access the booking online (TUI Help Centre)

How do I get my e-tickets from TUI?

E-tickets become available after final payment is made and online check-in opens. Log into Manage My Booking and look for the “E-Tickets” or “Documents” section to download (TUI Help Centre).

When will I receive my ticket?

Tickets are typically issued once the balance is paid and check-in opens – 14 days before departure if you have a seat upgrade, or 48 hours before for standard bookings (TUI Help Centre).

Bottom line: If your confirmation email is missing, don’t panic – you can still manage your booking online. Check spam first, then use your booking reference to log in and download everything you need.

The catch: TUI sends confirmation emails quickly, but spam filters misroute them—so a spam-check solves most missing-email cases.

Why can’t I check-in online for myTUI holiday?

When does online check-in open?

  • 14 days before departure for Premium, Extra Legroom, Extra Space seats, or Select Your Seat (TUI Help Centre)
  • 48 hours before departure for standard bookings (TUI Help Centre)
  • 24 hours before departure for Mexico and Jamaica flights (TUI Help Centre)
  • Check-in closes one hour before departure (TUI Help Centre)

Why does nothing happen when I click Check-in on the My Booking page?

  • Check if you have entered your email address in the lead customer email box – this is required before check-in activates (TUI FAQ: Check-in button not working)
  • Verify that your flight number starts with TOM or BY – other codeshare partners may have different check-in processes (TUI FAQ: Check-in button not working)
  • Try a different browser or clear your cache and cookies (TUI Help Centre)
  • If nothing works, online check-in may not be open yet for your flight (TUI FAQ: Check-in button not working)

What are the benefits of checking in online vs at the airport?

The catch

If your flight is operated by a codeshare partner (flight numbers not starting with TOM/BY), online check-in might not be available through TUI’s portal. Check the airline’s own app instead.

The implication: entering your email and verifying your flight number are two quick steps that often fix a non-responsive check-in button.

How do I get my boarding passes from TUI?

Can I use a mobile boarding pass?

Yes – after online check-in you can download a mobile boarding pass and scan it from your phone at the airport. TUI accepts most modern smartphones (TUI Help Centre).

What if I can’t print my boarding pass?

  • Use the mobile pass option instead (TUI Help Centre)
  • Visit the airport check-in desk to have it reprinted – a fee may apply (TUI Help Centre)
  • You can reprint your boarding pass online up to 6 hours before departure via Manage My Booking or Flight Extras (TUI Help Centre)

How does mobile check-in work?

  1. Complete online check-in via Manage My Booking or TUI app.
  2. Select “Mobile boarding pass” as your delivery option.
  3. Download the pass to your smartphone wallet or email.
  4. At the airport, scan the barcode at security and boarding gate (TUI Help Centre).
Why this matters

Having a digital backup means you won’t scramble for a printer. Save your mobile pass to both your wallet app and email in case one fails.

The pattern: mobile passes eliminate the print-at-home requirement, but TUI charges a reprint fee at the airport—so download early and save it twice.

Is it better to check-in online or at airport?

Comparison: Online check-in vs Airport check-in

Three key differences, one pattern: online check-in puts control in your hands, but airport check-in offers human backup.

Feature Online check-in Airport check-in
Cost Free Free, but may need to arrive very early
Seat selection Available when check-in opens Limited to remaining seats at airport
Queue time None – go straight to security or bag drop Can be 30–60+ minutes
Printing required No – mobile pass accepted Boarding pass printed for you
Assistance available Self-service only Staff help with seat changes, baggage issues

The implication: online check-in frees you from queues but leaves you without staff support—choose based on your comfort with self-service.

Upsides of online check-in

  • Skip airport queues entirely (AirHelp passenger rights specialist)
  • Choose your seat before other passengers (TUI Help Centre)
  • Use a mobile boarding pass, no printer needed (TUI Help Centre)

Downsides of online check-in

  • Requires internet and a device (TUI Help Centre)
  • No human help if something goes wrong (TUI Help Centre)
  • Not available for codeshare flights or special assistance passengers (TUI Help Centre)

When is airport check-in mandatory?

  • Unaccompanied minors (TUI Help Centre)
  • Passengers requiring special assistance (TUI Help Centre)
  • Flights operated by codeshare partners that don’t support TUI’s check-in system (TUI Help Centre)
  • When you can’t access Manage My Booking (e.g., store bookings) (TUI FAQ)
Bottom line: Online check-in is the smarter choice for most travellers – it saves time and lets you pick your seat. Airport check-in is the fallback for special cases or when tech fails.

The catch: travellers with codeshare flights or special needs must plan for airport check-in—TUI’s online system simply won’t work for them.

What we know and what’s uncertain

Confirmed facts

  • Manage My Booking requires booking reference and surname from confirmation email (TUI Holidays Ireland FAQ)
  • Online check-in opens 14/48/24 hours depending on seat options and destination (TUI Help Centre)
  • Extras (baggage, seats, transfers) can be added after booking via Manage My Booking (TUI Manage My Booking)
  • Boarding passes can be reprinted up to 6 hours before departure (TUI Help Centre)
  • Flight-only and store/phone bookings cannot use Manage My Booking (TUI FAQ)
  • Outbound and inbound flights must be checked in separately (TUI Help Centre)

What’s unclear

  • Why the Manage My Booking button sometimes doesn’t respond – often browser-specific (TUI FAQ: Check-in button not working)
  • Why confirmation emails occasionally land in spam folders (TUI Help Centre)
  • Exact causes of check-in failures on specific codeshare partner flights (TUI Help Centre)

What TUI says

You can use Manage My Booking to view your booking, pay your balance, make changes or cancel your holiday.

— TUI Support page, TUI Manage My Booking

You’ll need the following details, which you’ll find on your confirmation email… Booking reference and surname.

— TUI FAQ, TUI Holidays Ireland FAQ

Online check-in typically opens 24-48 hours before departure, but can be up to 30 days for some airlines.

— AirHelp passenger rights specialist, Online Check-In article

TUI’s own guidance is clear and consistent across its UK and Ireland sites. The information applies to most package holidays booked directly online. For travellers planning a TUI holiday, the difference between a smooth check-in and a last-minute scramble often comes down to knowing exactly when and how to use Manage My Booking. The tool works reliably for most online bookings, but if you’re not eligible or hit a glitch, the fallback options are still straightforward – if you know where to look. For UK holidaymakers, the choice is clear: book directly through TUI’s website or app to unlock full Manage My Booking access, or accept that walk-in store bookings mean no online management at all.

The pattern: TUI’s documentation is consistent across regions, but eligibility rules—not technical glitches—cause most access problems.

Related reading: Jet 2 Holidays 2024 – Deals, Destinations and Booking Guide

Additional sources

tui.co.uk, tui.co.uk

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Frequently asked questions

How do I change my flight on TUI Manage My Booking?

Log in to Manage My Booking, select your flight, and choose “Change flight” if available. Fees may apply depending on fare type and timing (TUI FAQ).

Can I add baggage through Manage My Booking?

Yes – navigate to “Flight Extras” after logging in and select hold luggage. Payment is taken immediately (TUI Manage My Booking).

How do I cancel my TUI holiday online?

In Manage My Booking, look for the cancellation option. TUI’s cancellation policy varies by booking date and holiday type – review the terms before confirming (TUI FAQ).

Why does my TUI booking show as unconfirmed?

Bookings may appear unconfirmed if the full balance hasn’t been paid or if the booking is still being processed. Contact TUI customer service if it persists (TUI Help Centre).

Can I manage my booking if I booked through a travel agent?

No – Manage My Booking is only available for holidays booked directly through TUI’s website or app. Contact your travel agent for changes (TUI FAQ).

How far in advance can I check in for a TUI flight?

Online check-in opens 14 days before departure for passengers with seat upgrades, 48 hours for standard bookings, and 24 hours for Mexico/Jamaica flights (TUI Help Centre).

What should I do if I lose my boarding pass at the airport?

Visit a TUI check-in desk to have it reprinted. You can also reprint it up to 6 hours before departure via Manage My Booking (TUI Help Centre).

Bottom line: The pattern: these seven questions cover the most common scenarios travellers face—from changes to lost passes—and TUI’s answers are consistent across its official channels.